FAQs (Frequently Asked Questions)
BAR / KiDS
How do I store the products?
Please keep it in a cool dry place, and avoid direct sunlight. Refrigerate if it's necessary.
How long do the products last?
The expiry date of the product is printed on the packaging. It can last 10-12 months in favorable conditions.
Do you have an allergen warning?
Yes, each product has an allergen warning. It may contain wheat, soy, peanuts, tree nuts, milk, eggs and traces of sulfite. Not all our products have peanuts, but they are made on the same equipment that may contain traces of nuts. Health claims are not evaluated by the FDA. Our products are not intended to diagnose, cure, prevent any disease.
Are you a nut-free facility?
No, we are not a nut-free facility. The bars are manufactured in a facility that also processes peanuts and tree nuts.
Are the bars safe for pregnant and breastfeeding women?
All of the granola bars are generally compatible with pregnant and lactating women, but SHINE and CHILL may not be suitable for pregnant and breastfeeding women. It's best to be prudent at this stage.
However, it's always very important to consult your doctor before taking any herb or supplement or making dietary changes while breastfeeding. This is only a general guideline and not medical advice.
Are probiotics safe for kids?
Do you accept Cash-On-Delivery (COD)?
No, we don't accept Cash-On-Delivery.
Is there a minimum purchase amount needed to order online?
The minimum purchase for online orders is P250.
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7, but it will be processed during regular business hours (Monday to Saturday, 9:00 am – 5:00 pm).
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Mood Food reserves the right to cancel multiple or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our MOOD FOOD team will contact you to suggest a replacement or provide a refund.
Why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
Do you offer product pick-up as a shipping option?
No, we don't offer pick-up at the moment.
How much is the delivery fee?
The delivery fee is P99 to P150 within Metro Manila, and P150-P300 for outside Metro Manila.
Which cities in the Philippines do you ship to?
We do NATIONWIDE delivery.
When can I expect to receive my order?
Our estimated delivery items depend on your location. This is for the first delivery attempt, and we will try a second attempt if the first one is not successful. Please expect delivery delays during the overwhelming demand of courier services during the holiday season.
Once the items are picked up by the courier, estimated times are:
NCR 3-6 days
Luzon 5-8 days
Visayas 8-11 days
Mindanao 8-11 days
Islands (Hard Ports) 30 days (Batanes, Basilan, Palawan, Siquijor, Tawi-Tawi)
Can I choose my preferred delivery date?
No. Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to a specific delivery date.
What courier do you use?
Our fulfillment partner is PAYO.
What happens if I’m not available to receive my package upon delivery?
Our products are fulfilled by PAYO, and the logistics partner will retry to deliver the package.
How can I track my order?
Our courier will update you via email or call/text once your order is on the way and when they are near your area. Please be ready to receive your order.
What payment methods do you accept?
We accept locally and internationally issued Mastercard, VISA, credit and debit cards. Maya, GCash, QRPH are also accepted.
How will I know if my order pushed through?
You will receive a confirmation email of your order.
Do you save my debit or credit card information?
How do I return items?
If you receive damaged, incorrect, or incomplete items based on your confirmed order, please contact us within 24 hours at firstname.lastname@example.org. There is no need to send back the original items.
We are here to put you in a good mood! Please e-mail us at email@example.com and we will gladly get back to you during business hours (Monday-Friday from 9:00 a.m. - 5:00 p.m).
Available at all REAL FOOD stores (Rockwell Power Plant, BGC, Molito Alabang).
Also available at MOOD stores (SM North EDSA 2nd Floor City Center, SM Megamall Level 3 Building B, and SM Mall Of Asia Level 1 South Main Mall).