Shipping Policy

 

Last updated: April 29, 2026

This Shipping Policy applies to orders placed through moodfood.co, operated by MOOD COMMERCIAL CORP., doing business under the trade name MOOD FOOD.

By placing an order on our website, you agree to this Shipping Policy, our Terms of Use / Terms of Service, Return and Refund Policy, Privacy Policy, and other policies posted on our website.

 

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Order Processing

 

Once your order is placed, we may verify your order details, payment status, shipping information, product availability, and other information needed to process and fulfill your order.

Orders are subject to acceptance, verification, stock availability, payment confirmation, fraud checks, fulfillment capacity, and delivery service availability.

We reserve the right to delay, hold, cancel, or refuse any order if the information provided is incomplete, inaccurate, suspicious, unverifiable, or if the order cannot be fulfilled for reasons beyond our reasonable control.

Cash on Delivery

We accept Cash on Delivery (COD) for eligible orders, subject to availability, location coverage, courier rules, order verification, and our fulfillment partner’s requirements.

COD orders are fulfilled through our fulfillment and logistics partners, including LOCAD and their courier network.

COD is generally available nationwide, but service availability may vary depending on courier coverage, destination, operational conditions, weather, holidays, force majeure events, and other factors beyond our control.

For COD orders, please make sure that you or your authorized representative is available at the delivery address to receive the parcel and pay the full amount due.

Our couriers may not always carry change. Please prepare the exact amount to avoid delivery delays, failed delivery, or refusal of the parcel.

Failure to pay the full COD amount upon delivery may result in failed delivery, order cancellation, account restrictions, refusal of future COD orders, and other remedies available to us under our Terms of Use / Terms of Service.

Delivery Timeframes

Estimated delivery timeframes depend on your location, courier availability, order volume, holidays, weather, traffic, operational conditions, and other factors beyond our control.

Estimated delivery timeframes for the first delivery attempt are:

Location	Estimated Delivery Time
Metro Manila	2 to 3 business days
Luzon	4 to 6 business days
Visayas	7 to 10 business days
Mindanao	12 to 14 business days
Palawan and remote areas	14+ business days

 

Business days exclude Sundays, public holidays, courier non-working days, severe weather disruptions, force majeure events, and other non-operational days.

These are estimates only and are not guaranteed delivery dates.

Delays

There may be delays during holidays, sale periods, payday campaigns, peak seasons, weather disturbances, courier backlogs, transport disruptions, road closures, public emergencies, system issues, failed delivery attempts, incorrect customer information, or other events beyond our reasonable control.

MOOD FOOD shall not be liable for delays caused by couriers, logistics providers, fulfillment partners, weather, traffic, holidays, force majeure events, customer unavailability, incorrect address details, unreachable contact numbers, or other third-party acts or omissions.

We will make reasonable efforts to assist with delivery concerns, but courier timelines and delivery attempts are ultimately handled by the assigned logistics provider.

Delivery Attempts

Our courier will usually attempt delivery based on their standard delivery procedure. If the first delivery attempt is unsuccessful, the courier may make a second attempt, depending on courier policy, destination, and operational feasibility.

A delivery attempt may fail if:

a. No one is available to receive the parcel;

b. The recipient or authorized representative refuses to accept the parcel;

c. The COD amount is not ready or incomplete;

d. The address is incomplete, incorrect, inaccessible, unsafe, or outside serviceable coverage;

e. The contact number is incorrect, inactive, unreachable, or unattended;

f. The courier is unable to access the delivery location;

g. The parcel is rejected by building security, reception, guards, or other third parties; or

h. Delivery is prevented by weather, traffic, safety concerns, courier restrictions, or events beyond our control.

If delivery fails due to customer-related reasons, we may cancel the order, charge additional shipping fees, restrict future COD orders, require prepaid payment for future orders, or take other actions allowed under our Terms of Use / Terms of Service.

Customer Responsibility

You are responsible for providing complete, accurate, and reachable shipping information, including:

a. Full name;

b. Complete delivery address;

c. Barangay, city, province, and postal code;

d. Correct mobile number;

e. Email address, where applicable;

f. Landmark, building name, unit number, floor number, gate instructions, or special delivery instructions, if needed; and

g. Name of authorized recipient, if someone else will receive the parcel.

Please review your order details before checkout. Once an order has been processed, packed, handed over for fulfillment, or shipped, we may no longer be able to modify the address, contact number, recipient, payment method, or delivery instructions.

MOOD FOOD is not responsible for failed delivery, delays, spoilage, damage, loss, return-to-sender, or additional costs caused by incorrect, incomplete, outdated, unreachable, or undeliverable customer information.

Authorized Recipients

You may authorize another person to receive your order on your behalf. Once the parcel is received by you, your household member, receptionist, building staff, guard, office staff, authorized representative, or any person at the delivery address who appears authorized to receive it, the order will be considered delivered.

MOOD FOOD and its logistics partners shall not be responsible for loss, mishandling, misplacement, failure to forward the parcel, or disputes after delivery to the address or authorized recipient shown in the order records or courier proof of delivery.

Food Product Handling and Storage

MOOD FOOD products are food products and should be stored according to the instructions on the product label or packaging.

After delivery, you are responsible for proper storage and handling of the products. Exposure to heat, sunlight, moisture, pests, unsanitary conditions, tampering, improper storage, or delayed opening after receipt may affect product quality.

Please inspect your order immediately upon receipt. If you notice any issue with the parcel, packaging, product seal, wrong item, missing item, damage, expiry date, or product quality, please contact us as soon as possible and provide your order number, photos, videos, expiry date, and other relevant details.

Failure to report issues within a reasonable period or failure to preserve the product, packaging, and delivery materials may affect our ability to investigate or approve any remedy.

Risk of Loss and Delivery Completion

Risk of loss, delay, damage, deterioration, or failed delivery caused by customer-related issues transfers to the customer once the order is handed over to the courier, logistics provider, fulfillment partner, or authorized delivery partner, to the extent permitted by law.

An order may be considered completed once the courier records the parcel as delivered, received, accepted, or otherwise completed through proof of delivery, delivery scan, recipient confirmation, delivery photo, signature, OTP, or other courier-recognized proof.

This does not limit any mandatory consumer rights for defective, unsafe, expired, damaged, incomplete, misdescribed, or nonconforming goods under applicable law.

Shipping Fees

Shipping fees, COD fees, service fees, handling fees, and other delivery-related charges may vary depending on location, order value, courier, promotion, fulfillment method, and other factors.

Shipping fees are shown at checkout where applicable. Fees are subject to change at any time without prior notice, unless otherwise required by law.

Shipping fees may be non-refundable once an order has been processed, packed, fulfilled, shipped, delivered, refused, or returned due to customer-related reasons, unless otherwise required by law or approved by us.

Remote Areas and Service Limitations

Some locations may be considered remote, restricted, high-risk, unserviceable, or subject to longer delivery timelines by our courier or logistics partners.

For remote or difficult-to-service areas, delivery may take longer than the estimated timeframe. Additional fees, pickup arrangements, courier restrictions, or order cancellation may apply.

We reserve the right to cancel or refuse orders that cannot be delivered safely, lawfully, commercially reasonably, or within available courier coverage.

Tracking and Notifications

You may receive order confirmation, fulfillment updates, tracking details, courier notifications, SMS alerts, email updates, or other delivery-related communications.

Tracking updates may not always be real-time and may depend on the courier’s system. MOOD FOOD is not responsible for delays, inaccuracies, or technical issues in third-party tracking systems.

Lost, Damaged, or Missing Parcels

If your parcel appears lost, damaged, incomplete, or incorrectly delivered, please contact us with your order number, delivery details, photos or videos, and any courier proof available.

We may coordinate with the courier or fulfillment partner to investigate. Investigations may take time and may be subject to courier procedures, proof requirements, and timelines.

Refunds, replacements, or other remedies for lost, damaged, missing, or incorrect parcels are subject to our Return and Refund Policy, courier investigation results, available evidence, and applicable law.

Refused Orders, Failed COD, and Return-to-Sender

If an order is refused, unpaid, unclaimed, undeliverable, returned to sender, or cancelled due to customer-related reasons, we may, to the extent permitted by law:

a. Cancel the order;

b. Deduct shipping, COD, return, handling, and processing costs from any refund;

c. Refuse future COD orders;

d. Require prepaid payment for future orders;

e. Block or restrict future purchases;

f. Recover costs or losses caused by the failed delivery; and/or

g. Take other actions allowed under our Terms of Use / Terms of Service.

Contact Information

For shipping-related concerns, please contact us at:

MOOD COMMERCIAL CORP.

Doing business under the trade name MOOD FOOD

Warehouse 2 Samaca Rd., Calzada, Taguig City, Fourth District, NCR, Philippines 1630

Email: order@moodfood.co

Website: moodfood.co

For general concerns, you may also email: hello@moodfood.co.