PRIVACY POLICY

MOODFOOD.CO

Last updated: April 27, 2026

This Privacy Policy describes how MOOD COMMERCIAL CORP., doing business under the trade name MOOD FOOD (“MOOD FOOD,” “Company,” “we,” “us,” or “our”), collects, uses, stores, processes, shares, discloses, protects, and retains personal information when you visit, access, use, browse, create an account, place an order, make a purchase, communicate with us, participate in promotions, submit reviews, interact with our advertisements, or otherwise use moodfood.co and our related services, pages, tools, products, content, customer support channels, and online store, collectively, the “Services.”

MOOD FOOD operates this store and website to provide customers with an online shopping experience for MOOD FOOD products. Our store is powered by Shopify, which enables us to provide the Services to you. We may also use payment processors, logistics providers, marketing platforms, analytics tools, customer support tools, review tools, fulfillment partners, and other third-party service providers to operate our business.

By accessing or using the Services, submitting information to us, placing an order, communicating with us, or otherwise interacting with MOOD FOOD, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be collected, used, processed, disclosed, transferred, stored, and retained as described here, subject to applicable law.

If you do not agree with this Privacy Policy, please do not use the Services or provide personal information to us.

If there is any conflict between our Terms of Use / Terms of Service and this Privacy Policy, this Privacy Policy controls only with respect to the collection, use, processing, disclosure, storage, protection, and retention of personal information.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual. This may include personal information, sensitive personal information, privileged information, and similar categories of information under applicable privacy and data protection laws.

We may collect, use, store, or process the following categories of information, depending on how you interact with us and the Services:

1.1 Contact Information

This may include your name, billing address, shipping address, email address, mobile number, telephone number, social media handle, and other contact details you provide.

1.2 Order, Transaction, and Purchase Information

This may include products viewed, searched, added to cart, added to wishlist, purchased, returned, exchanged, refunded, cancelled, reviewed, or inquired about, as well as order numbers, order history, subscription details, pre-order details, delivery status, payment status, invoice details, discounts, vouchers, shipping fees, refund history, and customer service history.

1.3 Payment and Billing Information

This may include payment method, transaction reference number, payment confirmation, billing address, partial payment details, refund details, fraud checks, chargeback information, and other payment-related information.

We generally do not directly store complete credit card or debit card numbers. Payment information may be processed and stored by Shopify, payment gateways, banks, card networks, e-wallet providers, or other authorized payment service providers according to their own terms and privacy policies.

1.4 Account Information

This may include username, password or login credentials, account preferences, saved addresses, saved carts, subscription settings, communication preferences, and customer profile information.

1.5 Communications and Customer Support Information

This may include messages, emails, chat conversations, call details, inquiry details, complaint details, refund requests, product safety concerns, product quality concerns, photos, videos, batch codes, expiry dates, delivery proof, medical documentation where voluntarily submitted and relevant to a product complaint, and any other information you provide when communicating with us.

1.6 Device, Technical, and Usage Information

This may include IP address, browser type, device type, operating system, device identifiers, network information, referring URLs, pages viewed, products viewed, clicks, browsing activity, session data, cookie identifiers, approximate location derived from IP address, and other information about how you access or interact with the Services.

1.7 Marketing, Advertising, and Preference Information

This may include your marketing preferences, email and SMS subscription status, ad interactions, abandoned cart information, campaign engagement, coupon usage, referral information, survey responses, product interests, shopping behavior, and inferences about your preferences based on your activity.

1.8 User-Generated Content

This may include product reviews, ratings, testimonials, photos, videos, comments, tags, posts, social media content, feedback, suggestions, and other content you submit, upload, tag, or share with us or about us.

1.9 Fraud, Security, and Compliance Information

This may include information used to prevent, detect, investigate, document, or respond to fraud, unauthorized transactions, suspicious activity, chargebacks, false claims, abusive refund requests, promo abuse, bot activity, account misuse, unauthorized resale, intellectual property misuse, platform abuse, policy violations, food safety concerns, product complaints, legal claims, and regulatory matters.

1.10 Other Information You Provide

We may collect any other personal information you voluntarily provide to us through the website, checkout, customer support, social media, email, surveys, promotions, events, forms, or other channels.

 

SECTION 2 - SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

a. Directly from you, when you create an account, place an order, browse the website, contact us, submit a form, request support, join a promotion, post a review, or otherwise provide information to us;

b. Automatically through the Services, including through cookies, pixels, tags, SDKs, log files, analytics tools, device identifiers, and similar technologies;

c. From Shopify and other service providers that help us operate the website, process payments, fulfill orders, provide analytics, send communications, prevent fraud, and support customers;

d. From payment providers, banks, e-wallet providers, card networks, fraud prevention providers, and chargeback processors;

e. From couriers, logistics providers, fulfillment providers, marketplaces, and delivery partners;

f. From marketing, advertising, social media, analytics, email, SMS, review, customer support, and CRM providers;

g. From business partners, affiliates, distributors, retailers, resellers, or authorized representatives;

h. From publicly available sources, including public social media posts, tags, comments, reviews, and other public information; and

i. From legal, regulatory, government, law enforcement, dispute resolution, or claims-related sources, where applicable.

SECTION 3 - HOW WE USE PERSONAL INFORMATION

We may collect, use, store, process, disclose, analyze, and retain personal information for the following purposes:

3.1 To Provide, Operate, and Improve the Services

We use personal information to operate the website, process orders, accept payments, confirm purchases, manage accounts, fulfill deliveries, provide customer support, process returns and refunds, manage subscriptions or pre-orders, remember preferences, personalize content, recommend products, improve the shopping experience, maintain records, and provide the Services.

3.2 To Process Orders, Payments, Deliveries, Returns, and Refunds

We use personal information to verify orders, process payments, issue invoices or receipts, arrange fulfillment, coordinate shipping, track deliveries, confirm delivery status, handle failed deliveries, process cancellations, investigate refund requests, and manage returns, replacements, or remedies.

3.3 To Manage Customer Accounts and Communications

We use personal information to create and manage your account, respond to your inquiries, send order updates, provide customer support, notify you about account activity, respond to complaints, handle feedback, and maintain our business relationship with you.

3.4 For Food Safety, Quality Control, Product Complaints, and Product Investigations

We may use personal information to investigate product safety concerns, quality complaints, allergic reactions, contamination concerns, foodborne illness claims, wrong item claims, damaged product claims, mislabeling concerns, batch issues, delivery issues, refund requests, and other product-related matters.

This may include reviewing order history, batch information, expiry dates, photos, videos, delivery records, customer communications, medical documentation voluntarily submitted by you, laboratory results if provided, and other evidence reasonably needed for investigation, quality control, legal compliance, product improvement, or defense of claims.

3.5 For Marketing, Advertising, and Promotions

We may use personal information to send marketing communications, promotional offers, product updates, newsletters, abandoned cart reminders, back-in-stock alerts, surveys, event invitations, campaign messages, and advertisements by email, SMS, social media, online ads, or other channels.

We may also use personal information to show or measure targeted, personalized, or interest-based advertisements on our website and on third-party platforms such as Meta, Instagram, Facebook, TikTok, Google, and other advertising networks, subject to applicable law and your available choices.

You may opt out of promotional emails or SMS where legally required or where the option is made available. Even if you opt out of marketing, we may still send you non-promotional communications such as order updates, delivery notices, account messages, payment notices, legal notices, safety notices, and customer service responses.

3.6 For Analytics, Research, and Business Improvement

We may use personal information to understand customer behavior, measure website performance, analyze product demand, evaluate campaigns, improve products, improve packaging, develop new products, assess customer preferences, measure conversion rates, optimize pricing and promotions, improve fulfillment, and make business decisions.

We may use aggregated, anonymized, or de-identified information for analytics, reporting, forecasting, research, product development, financial analysis, operational planning, investor reporting, and business improvement. Such information does not identify you personally.

3.7 For Security, Fraud Prevention, and Abuse Control

We use personal information to detect, prevent, investigate, document, and respond to fraud, unauthorized transactions, fake orders, suspicious activity, chargeback abuse, refund abuse, promo abuse, false claims, account misuse, bot activity, cybersecurity threats, unauthorized resale, intellectual property misuse, harassment, or violations of our Terms of Use / Terms of Service and policies.

3.8 For Legal, Regulatory, Accounting, Tax, and Compliance Purposes

We may use personal information to comply with laws, regulations, tax requirements, accounting requirements, FDA or food safety requirements, consumer protection requirements, data privacy requirements, audit requirements, subpoenas, court orders, lawful government requests, and other legal obligations.

We may also use personal information to enforce our Terms of Use / Terms of Service, protect our rights, defend against claims, pursue remedies, participate in investigations, respond to disputes, handle litigation, preserve evidence, and cooperate with regulators, law enforcement, payment processors, platforms, and courts.

3.9 For Corporate Transactions and Business Continuity

We may use and disclose personal information in connection with any actual or proposed merger, acquisition, restructuring, financing, sale of assets, investment, joint venture, transfer of business, insolvency, bankruptcy, due diligence, or similar business transaction involving MOOD FOOD or its assets.

SECTION 4 - LAWFUL BASIS FOR PROCESSING

Where required by applicable law, we process personal information based on one or more lawful grounds, including:

a. Your consent;

b. The performance of a contract with you, including processing and fulfilling your orders;

c. Compliance with legal or regulatory obligations;

d. Our legitimate business interests, including operating, improving, securing, marketing, and protecting our business, website, products, customers, and legal rights;

e. Protection of life, health, and safety, including product safety and food safety matters;

f. Establishment, exercise, or defense of legal claims; and

g. Other grounds permitted under applicable privacy and data protection laws.

Where consent is required, you may withdraw consent as provided by law. However, withdrawal of consent does not affect processing already carried out before withdrawal and may not prevent us from continuing to process information where another lawful basis applies, such as contract performance, legal compliance, fraud prevention, dispute resolution, product safety investigation, accounting, tax, or legal claims.

SECTION 5 - HOW WE DISCLOSE PERSONAL INFORMATION

We may share, disclose, transfer, make available, or provide access to personal information to the following categories of recipients, where reasonably necessary and permitted by law:

5.1 Shopify

Our Services are hosted by Shopify. Shopify may collect, process, store, transfer, and use personal information to provide, secure, support, analyze, and improve the e-commerce platform and related services. Information you submit through the Services may be transmitted to and processed by Shopify and its service providers, which may be located outside the Philippines.

5.2 Service Providers and Vendors

We may disclose personal information to service providers that help us operate our business, including website hosting providers, payment processors, banks, e-wallet providers, fraud prevention providers, analytics providers, cloud storage providers, IT providers, customer support providers, CRM providers, email and SMS providers, marketing platforms, advertising platforms, review tools, subscription tools, inventory systems, fulfillment providers, couriers, logistics partners, warehouse partners, and professional advisors.

5.3 Payment, Fraud, and Chargeback Parties

We may disclose personal information to payment gateways, banks, card networks, e-wallet providers, fraud prevention tools, dispute processors, chargeback platforms, collection agencies, auditors, and legal advisors to process payments, verify transactions, investigate fraud, dispute chargebacks, recover amounts owed, and protect our rights.

5.4 Logistics, Fulfillment, and Delivery Partners

We may disclose personal information to couriers, riders, warehouse providers, fulfillment centers, marketplace logistics providers, and delivery partners to pack, ship, deliver, track, confirm, return, or resolve issues involving your order.

5.5 Marketing, Advertising, and Analytics Partners

We may disclose or make available personal information to advertising and analytics partners to help us deliver, personalize, measure, and improve advertisements and marketing campaigns. These partners may use cookies, pixels, tags, and similar technologies to collect information about your interactions with our website and other websites or platforms.

5.6 Business Partners, Affiliates, and Corporate Group

We may disclose personal information to our affiliates, related companies, business partners, distributors, retailers, authorized sellers, consultants, and representatives where necessary for business operations, customer support, fulfillment, marketing, product safety, dispute handling, or legal compliance.

5.7 Government, Regulators, Courts, and Law Enforcement

We may disclose personal information to courts, regulators, government agencies, law enforcement, tax authorities, food safety authorities, data privacy authorities, consumer protection agencies, or other public authorities when required or permitted by law, or when we believe disclosure is necessary to comply with legal obligations, protect rights, prevent harm, or respond to lawful requests.

5.8 Legal, Professional, and Claims-Related Parties

We may disclose personal information to lawyers, accountants, auditors, insurers, consultants, investigators, laboratories, experts, dispute resolution bodies, courts, payment processors, and other relevant parties in connection with audits, investigations, disputes, product complaints, safety claims, legal claims, insurance matters, or enforcement of our rights.

5.9 Corporate Transactions

We may disclose personal information in connection with any actual or proposed merger, acquisition, investment, financing, restructuring, sale, transfer, bankruptcy, insolvency, due diligence, or similar corporate transaction involving MOOD FOOD or any part of our business or assets.

5.10 With Your Direction or Consent

We may disclose personal information where you request, direct, authorize, or consent to the disclosure, such as when you use social media integrations, login tools, payment options, delivery services, third-party apps, or customer support channels.

SECTION 6 - COOKIES, PIXELS, TRACKING, AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, SDKs, analytics tools, advertising identifiers, session replay tools, and similar technologies to operate the website, remember your preferences, keep items in your cart, process checkout, secure the website, analyze traffic, measure performance, detect fraud, personalize content, conduct marketing, and deliver or measure advertisements.

These technologies may collect information such as IP address, device type, browser type, pages viewed, products viewed, clicks, referring pages, session activity, approximate location, and interactions with our ads or emails.

You may be able to manage cookies through your browser settings, device settings, Shopify tools, advertising platform settings, or other available preference tools. Disabling cookies may affect website functionality, checkout, cart retention, account login, personalization, or other Services.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

The Services are powered by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, secure, support, analyze, personalize, and improve the Services and Shopify’s platform.

Information you submit through the Services may be transmitted to and shared with Shopify and its service providers, which may be located in countries outside the Philippines or your country of residence.

Shopify may process certain information as our service provider and may also process certain information according to its own privacy practices. To learn more about how Shopify processes personal information and what privacy choices may be available, you may review Shopify’s privacy resources at Shopify’s official privacy page.

SECTION 8 - THIRD-PARTY WEBSITES, APPS, AND LINKS

The Services may contain links to websites, apps, platforms, payment services, social media pages, courier tracking pages, marketplace pages, or other online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, completeness, reliability, policies, or practices of third-party websites, apps, platforms, or services. Your use of third-party services is at your own risk and subject to their own terms and privacy policies.

Information you post or share in public or semi-public spaces, including reviews, comments, tags, social media posts, and community pages, may be visible to others and may be collected, used, shared, or copied by third parties. We are not responsible for third-party use of information you make public.

Our inclusion of third-party links, plugins, integrations, or tools does not imply endorsement, control, responsibility, or liability for those third parties.

SECTION 9 - CHILDREN’S PRIVACY

The Services are not intended for children or minors below the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you are a parent or guardian and believe that a child has provided personal information to us without proper consent, please contact us using the details below. We may take reasonable steps to delete or restrict the information, unless retention is required or permitted by law, such as for order records, safety, fraud prevention, legal compliance, or dispute resolution.

By using the Services or placing an order, you represent that you are of legal age or are using the Services with the consent and supervision of a parent or legal guardian.

SECTION 10 - SECURITY OF PERSONAL INFORMATION

We use reasonable and appropriate organizational, physical, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no system, website, network, platform, storage method, transmission method, or electronic communication is completely secure. We cannot guarantee absolute or perfect security.

You are responsible for keeping your account credentials, passwords, devices, payment methods, email accounts, and communication channels secure. You should not share your login details, order links, OTPs, passwords, or payment information with unauthorized persons.

You should avoid sending sensitive, confidential, medical, financial, or highly private information through unsecured channels unless necessary and appropriate.

SECTION 11 - RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain personal information for purposes including:

a. Providing the Services and maintaining your account;

b. Processing and documenting orders, payments, deliveries, returns, refunds, subscriptions, pre-orders, and customer support;

c. Complying with tax, accounting, audit, food safety, consumer protection, corporate, regulatory, and legal obligations;

d. Maintaining business, sales, financial, and operational records;

e. Preventing, detecting, investigating, and responding to fraud, abuse, chargebacks, suspicious activity, policy violations, and security incidents;

f. Investigating and defending against product complaints, food safety claims, quality concerns, legal claims, disputes, or regulatory inquiries;

g. Enforcing our Terms of Use / Terms of Service and other policies; and

h. Protecting the rights, safety, property, and interests of MOOD FOOD, our customers, service providers, and third parties.

We may decline or limit deletion requests where retention is required or permitted by law, including where the information is needed for accounting, tax, audit, legal compliance, product safety, fraud prevention, dispute resolution, chargeback defense, warranty or refund documentation, regulatory requirements, or the establishment, exercise, or defense of legal claims.

When personal information is no longer needed, we may delete, anonymize, de-identify, aggregate, archive, or securely retain it in accordance with applicable law and our business needs.

SECTION 12 - INTERNATIONAL TRANSFERS

We may transfer, store, access, or process personal information in the Philippines and in other countries where our service providers, platforms, partners, or systems operate.

These countries may have privacy and data protection laws that differ from those in your country of residence.

By using the Services or providing personal information to us, you acknowledge that your personal information may be transferred to, stored in, accessed from, or processed in countries outside your location, including where Shopify, payment processors, cloud providers, analytics providers, advertising platforms, and other service providers maintain operations.

Where required by applicable law, we will use appropriate safeguards or lawful transfer mechanisms for cross-border transfers.

SECTION 13 - YOUR RIGHTS AND CHOICES

Depending on your location and subject to applicable law, you may have rights regarding your personal information, including the right to:

a. Be informed about how your personal information is collected and processed;

b. Request access to personal information we hold about you;

c. Request correction of inaccurate or outdated personal information;

d. Object to or restrict certain processing;

e. Withdraw consent where processing is based on consent;

f. Request deletion, blocking, removal, or destruction of personal information in certain circumstances;

g. Request a copy of certain personal information in a portable format, where applicable;

h. Lodge a complaint with the appropriate data protection authority; and

i. Exercise other rights available under applicable privacy and data protection laws.

These rights are not absolute. We may refuse, limit, defer, or condition a request where permitted by law, including where the request is unreasonable, repetitive, fraudulent, unsupported, technically impractical, conflicts with legal obligations, affects the rights of others, or where retention or processing is necessary for contract performance, legal compliance, accounting, tax, audit, fraud prevention, security, product safety, customer service, dispute resolution, chargeback defense, or the establishment, exercise, or defense of legal claims.

To exercise your rights, you may contact us using the contact details below. We may require you to verify your identity before processing your request. We may also require additional information to confirm your authority if you act through an authorized representative.

We will respond to valid requests within the period required by applicable law.

SECTION 14 - MARKETING COMMUNICATIONS AND OPT-OUT

We may send you marketing emails, SMS messages, promotional offers, newsletters, product announcements, cart reminders, back-in-stock alerts, and other marketing communications, subject to applicable law.

You may opt out of promotional emails by using the unsubscribe link in the email or by contacting us. You may opt out of promotional SMS messages by following the instructions provided in the message, where available.

Even if you opt out of marketing communications, we may still send non-marketing communications, including messages about your orders, payments, account, deliveries, returns, refunds, product safety, legal notices, policy updates, customer service inquiries, and other transactional or administrative matters.

SECTION 15 - CUSTOMER REVIEWS, SOCIAL MEDIA, AND PUBLIC CONTENT

If you post, tag, submit, upload, send, or share reviews, comments, photos, videos, testimonials, feedback, or other content about MOOD FOOD or our products, including through the Services or third-party platforms, that content may be visible to the public or to other users.

We may use, repost, share, publish, display, reproduce, edit, distribute, and otherwise process publicly shared or voluntarily submitted content for customer support, marketing, advertising, quality control, product improvement, legal compliance, dispute resolution, and business purposes, subject to applicable law and our Terms of Use / Terms of Service.

You should not post or submit personal information, sensitive information, or information about other people unless you have the right and authority to do so.

SECTION 16 - COMPLAINTS

If you have questions, concerns, or complaints about how we process personal information, please contact us using the contact details below.

We will review and respond to privacy-related complaints in accordance with applicable law.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority. In the Philippines, the National Privacy Commission administers and implements the Data Privacy Act and monitors compliance with data protection standards. 

SECTION 17 - CHANGES TO THIS PRIVACY POLICY

We may update, modify, replace, or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, services, vendors, business operations, legal requirements, regulatory requirements, or other reasons.

We will post the revised Privacy Policy on this website and update the “Last updated” date. Where required by applicable law, we may provide additional notice or request consent.

Your continued use of the Services after the revised Privacy Policy is posted means you acknowledge the updated Privacy Policy, subject to applicable law.

SECTION 18 - CONTACT INFORMATION

For questions about this Privacy Policy, our privacy practices, or to exercise privacy rights available to you, you may contact us at:

MOOD COMMERCIAL CORP.

Doing business under the trade name MOOD FOOD

Warehouse 2 Samaca Rd., Calzada, Taguig City, Fourth District, NCR, Philippines 1630

Email: hello@moodfood.co

Website: moodfood.co

For order-related concerns, you may also contact: order@moodfood.co.